100login Privacy Policy
At 100login, we care about the privacy of every user. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
100login Six Data Protection Principles
Every decision we make regarding your personal data is guided by the following principles to ensure your information is always kept safe.
Purpose-Based Collection
We only collect information that is genuinely needed to run our services. No data is collected in excess or without a clear purpose.
High Technical Security
The 100login platform is equipped with 256-bit SSL encryption. All transactions and account information are transmitted through secure channels that cannot be compromised.
Full User Control
You have the right to access, correct or request the deletion of your personal data at any time. Such requests will be processed through our customer support.
No Data Selling
100login does not sell, rent or trade your personal information to any third party for marketing or commercial purposes.
Reasonable Retention Period
Data is only kept for as long as needed for the stated purpose. Once that period ends, information will be securely deleted in accordance with our internal procedures.
Full Transparency
We believe users have the right to know what happens with their data. This policy is written in plain language so you can make informed decisions.
1. Introduction and Scope of This Policy
This Privacy Policy applies to all users who register, access or use the 100login platform, including the website, mobile applications and any related services provided by 100login. This document explains our data processing practices and the rights you hold as a registered user.
By registering an account or using any part of our platform, you agree that your information will be processed in accordance with the terms stated in this policy. If you do not agree with any part of this policy, you are advised not to continue using the 100login platform.
The 100login platform operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. All data processing is carried out responsibly and transparently.
2. Information We Collect
In operating our platform, 100login collects several categories of personal information. This collection is done directly from you during registration and use, or automatically through technologies used on the platform.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- An active mobile phone number that can be contacted
- A valid email address
- Date of birth for age verification purposes (21 years and above)
- E-wallet account information such as Touch 'n Go eWallet, DuitNow and ShopeePay
- Information related to deposit and withdrawal transactions
- Any communications you send to our customer support team
Information collected automatically:
- IP address and general location information based on IP
- Device type, operating system and web browser used
- Session activity logs including login and logout times
- Game records and betting history within the platform
- Cookie data and related tracking technologies used to improve the user experience
3. How We Use Your Information
All information collected is used solely for legitimate purposes related to the operation of the 100login platform. The following are the main purposes for which your data is used:
- Creating and managing your user account securely
- Processing deposits and withdrawals using supported payment methods
- Verifying your identity to comply with Know Your Customer (KYC) procedure requirements
- Providing customer support through live chat and email services in Malay and English
- Sending important notifications related to your account, transactions and policy changes
- Analysing usage patterns to improve the quality of platform services
- Detecting and preventing fraud, money laundering and suspicious activity
- Complying with legal obligations and applicable regulatory requirements
Optional marketing: If you agree to receive promotional communications from us, we may use your email or mobile number to inform you about the latest offers and bonuses. You may withdraw this consent at any time.
4. Sharing Information with Third Parties
100login does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share your information to ensure the platform functions properly and complies with legal requirements.
Permitted limited sharing:
- Payment service providers that process your transactions — including FPX, DuitNow and related e-wallet providers
- Technology and infrastructure providers that support our platform operations, subject to strict confidentiality agreements
- Government authorities or law enforcement bodies where there is a valid court order or binding legal requirement
- Independent auditors or licence regulatory bodies conducting periodic compliance reviews
Every third party we share data with is bound by strict data protection agreements. They are prohibited from using that information for any purpose other than what has been mutually agreed with us.
5. Data Security and Protection Measures
We invest in robust security infrastructure to ensure your personal data is always protected from unauthorised access, breaches or misuse.
- Data encryption using 256-bit SSL technology for all communications between your device and our servers
- Layered firewall systems and continuous security monitoring
- Strict internal access controls — only authorised staff may access sensitive user data
- Periodic security audits by independent parties to identify and address any system vulnerabilities
- Structured incident detection and response procedures in the event of a data breach
Although we take comprehensive steps to protect your data, please note that no internet transmission system is entirely perfect. You also play an important role in keeping your account secure by using a strong password and not sharing your login details with anyone.
6. Use of Cookies and Tracking Technologies
The 100login platform uses cookies and similar technologies to improve the user experience, analyse traffic and ensure the platform functions smoothly.
Types of cookies we use:
- Essential cookies: Required for basic platform functions such as maintaining your login session
- Performance cookies: Collect information about how users interact with the platform for improvement purposes
- Functionality cookies: Store your preferences such as interface language and display settings
- Analytics cookies: Help us understand usage patterns to improve our services
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
7. Your Rights as a User
As a user of the 100login platform, you have the following rights regarding your personal data. To submit any request, please contact our customer support team.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or incomplete, you have the right to request that a correction be made.
Right of Erasure
In certain circumstances, you may request that we delete your personal data from our systems.
Right to Object
You have the right to object to the processing of your data for certain purposes, particularly direct marketing.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
You may request that we limit how we process your data in certain situations.
8. Cross-Border Data Transfers
In the course of our operations, your personal data may be processed or stored outside Malaysia, in countries where 100login's servers and technical infrastructure are located. Any such transfer is carried out with appropriate safeguards in accordance with international standards.
We ensure that all overseas service partners handling your data comply with data protection standards equal to or higher than those required, and are bound by comprehensive data processing agreements.
9. Account Closure and Data Deletion
If you choose to close your 100login account, we will process that request in accordance with established procedures. Your personal data will be retained for a certain period after account closure to meet legal requirements, prevent fraud and resolve any outstanding claims.
Once the mandatory retention period ends, your data will be securely deleted from our systems. To begin the account closure process, please contact our customer service via live chat or email, available 24 hours a day, seven days a week.
Important: Any remaining balance in your account must be withdrawn before the account closure process can be completed. The minimum withdrawal is RM50 and processing time is between 30 minutes and 3 hours.
10. Changes to This Privacy Policy
100login reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service updates. If significant changes occur, we will notify users via email or an in-platform notification.
Continued use of the 100login platform after the effective date of any new version of this policy constitutes your agreement to the updated terms. We encourage you to review this page periodically to stay informed about how we handle your data.
11. How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, our team is ready to help. You can reach us through the following methods:
- Live chat 24/7 via the support icon at the corner of the platform — available in Malay and English
- Email rasmi: [email protected]
We aim to respond to all privacy-related enquiries thoroughly. For requests involving access, correction or deletion of data, we may require additional identity verification before the request can be processed.
Start a Safe Gaming Experience with 100login
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